Frequently Asked Questions

A Little Clarity, A Lot of Magick

We believe shopping small should feel personal, simple, and enjoyable. To make your experience with Wildwood Ritual as seamless as possible, we've gathered answers to some of our most frequently asked questions.

Can't find what you're looking for? We're always happy to help!

- Where do you ship?

We currently ship throughout the United States and its territories, including Hawaii, Guam, and eligible APO/FPO military addresses.

At this time, international shipping is not available, but we hope to bring a little Wildwood magick beyond U.S. borders in the future!

- How long will it take to receive my order?

Every order is prepared with care!

Our standard processing time is 1–3 business days before your order is shipped.

Once your package is on its way, delivery times depend on the shipping method selected at checkout and your distance from our home base in Maine.

Please keep in mind that certain shipping options may not be available for oversized or larger handcrafted items.

Shipping estimates provided at checkout do not include our processing time, and carrier delivery dates are not guaranteed.

- Are your products handmade?

Yes! Handcrafted with intention is at the heart of Wildwood Ritual.

Many of our creations are handcrafted, engraved, or carefully finished in small batches. We embrace natural materials, thoughtful details, and the unique character that makes each piece special.

Because we work with natural materials such as wood, you may notice subtle variations in grain, color, and texture. These beautiful differences are part of what makes your piece uniquely yours.

No two pieces of nature are exactly alike, and we wouldn't have it any other way!

- What is your return policy?

We want you to feel confident when shopping with us!

We offer a 14-day return window on eligible items, beginning on the day your order is delivered.

To qualify, items must be unused, unworn, and in their original condition.

For hygiene and customization reasons, certain items—including opened personal-care products, used earrings, and personalized creations—are not eligible for change-of-mind returns.

Customers are responsible for standard return shipping costs. Exceptions apply to damaged, defective, or incorrect items and where required by law.

For complete details, please visit our Returns & Exchanges Policy page.

- What happens if my order arrives damaged or incorrect?

Oh no! That's certainly not the experience we want you to have.

While we carefully package every order, we understand that unexpected things can happen during shipping.

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible, ideally within 7 days of delivery, with your order number and photos of the issue, if available.

We'll review the situation and work with you to arrange an appropriate resolution, such as a replacement or refund, at no additional cost to you.

The suggested reporting timeframe helps us address shipping concerns promptly and does not limit your applicable legal rights.

- Do you accept custom orders or personalized requests?

Yes! We love bringing unique ideas to life.

We occasionally accept custom commissions and personalized projects on a case-by-case basis, depending on the design, materials, and our current workload.

If you have something special in mind, please reach out through our Contact Us page with a few details about your vision. We'd love to see if it's something we can create together!

- Will you offer international shipping in the future?

We certainly hope so!

While we're currently focused on serving customers within the United States and its territories, expanding internationally is something we'd love to explore as Wildwood Ritual grows.

We appreciate your interest and patience as our little shop continues to bloom.

- Can I contact you about products or business services you're selling?

We appreciate the interest in connecting with Wildwood Ritual. However, we are not accepting unsolicited product promotions, vendor pitches, or marketing service offers at this time.

To keep our inbox focused on helping our customers, these inquiries will not receive a response.

Thank you for respecting our time and the needs of our small business.

Still Have Questions?

We're here to help!

If you couldn't find the answer you were looking for, please visit our Contact Us page and send us a message.

We'll do our best to respond as soon as possible during our regular business hours.

Thank you for supporting Wildwood Ritual, where every creation is made with intention and a little touch of magick.

Simple Rituals, Lasting Magick.